Cancellation & Refund Policy

Under the applicable consumer protection law, you have the legal right to change your mind and cancel the contract you have with us.

If you change your mind and decide to cancel the contract you have with us, you must notify us within 14 calendar days from the date your items are delivered. If your order is delivered in multiple deliveries, you have until 14 calendar days after the day you (or someone you nominate) receive the last delivery to change your mind about the item.

To cancel a contract, please contact us by emailing us at info@turbare.com.You may wish to keep a copy of your cancellation notification for your own records.

The following is required for a returns request to be accepted:

  • Your cancellation request must be made within 14 days of our acceptance of your order; and
  • The artwork must be in the same condition as it arrived and in appropriate packaging –– ideally in its original packaging.

Please note that artworks must be carefully readied for return shipment in their original packaging to qualify for a refund. Therefore, take care when unpacking received artworks.

For artworks that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with your particular shipment.

You will receive a full refund of the price you paid for your artwork and any applicable delivery charges you paid for. We will process the refund due to you normally within 3 business days after your purchase has been returned or as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause.

If you returned purchases because they are faulty or mis-described, we will refund the price of a defective item in full, and any applicable delivery charges.

Generally, we will refund you using the same payment method you used when making the payment to us. In some cases, we may use a more appropriate payment method to refund you. Should this be the case, we will contact you.